frequently asked questions
Does Laptops For Military Docs take care of the reimbursement process for me?
No, the student is responsible for submitting the reimbursement request to his/her branch of the military each year. However, you will be emailed step-by-step instructions for submitting your reimbursement along with your order confirmation and invoice. At anytime, we are happy to help students with the reimbursement process if questions may arise.
Is a security deposit required to rent from Laptops For Military Docs?
No, we do not require a security deposit for our rentals!
Does Laptops For Military Docs have a referral program?
Because government funds are being utilized to reimburse students for laptop rentals through our service, we do not offer a referral incentive as this may be viewed by the government as a "kickback" to the students. We strive to not misuse the government funding appropriated for laptop rentals so that we can offer this service to HPSP students for many years to come.
Why are some products only available for certain military branches or contract lengths?
The branches listed with each product are the only branches of the military that will reimburse for that product. For example, the Navy will NOT reimburse for tablet rentals, so there is NOT an option to choose the Navy when placing an order for a tablet. Some of the more expensive products are not available on 1 or 2 year contracts because it is not cost effective to rent these products for this length.
Will I have the option to purchase my laptop at the end of the rental contract?
No, our contract is a rent-to-lease contract only, in order to meet the guidelines set forth by the military. These guidelines state that students shall not have the option to own the computer that was rented as a benefit of the scholarship. We also do not allow students to just "recycle" their computer at the end of the contract as this may be viewed by the military as a disregard to the rental guidelines and possibly jeopardize the students' ability to be reimbursed for this service.
Why do I need proof of scholarship and a valid driver’s license in order to rent a laptop from Laptops For Military Docs?
Proof of scholarship and a driver’s license is required so we can ensure that everyone we are renting to is an HPSP recipient while confirming the identity of each individual, for our safety and yours.
What if the military decides not to reimburse me for my laptop?
As stated in the rental contract, Laptops For Military Docs will issue a full refund for the rental in the event that you are denied reimbursement by your branch of the military, only if the denial of reimbursement is not at the fault of the student (such as not submitting the proper documents for reimbursement). Refunds will only be granted within 14 days of denial of reimbursement and the equipment must be returned in the same condition it was received in.
Are the laptops/tablets offered by Laptops For Military Docs new or used?
Laptops For Military Docs only rents NEW products to students.
If my school requires me to have a laptop that isn't listed or I would like to rent a different product than is listed, will Laptops For Military Docs accommodate?
Absolutely! Just send an email to firstname.lastname@example.org and we will do our best to get you the product you want or need.